Privacy Policy

as at 22 April 2024

Overview

Safetrac is a leading Australian-based compliance training company. This Privacy Policy (Policy) outlines the way in which Safetrac and its related entities (the Safetrac Group) collects, holds, uses, and discloses personal information. The Safetrac Group includes Safetrac Pty Ltd and Boardtrac Pty Ltd.

In this Policy, we, us and our means each member of the Safetrac Group.

By using our websites, applications and services, or otherwise providing us with your information, you consent to us collecting, holding, using and disclosing your personal information as described in this Policy. If we are not able to collect, handle, use and disclose personal information about you as set out in this Policy, we may not be able to provide you with our services or with access to our websites or applications.

What personal information do we collect?

The information that we collect depends on the nature of your interactions with us. We collect both personal information and non-personal information. In this Policy, personal information has the meaning given to it in the Privacy Act 1988 (Cth), and includes information or an opinion, whether true or not, about an identified individual or an individual who is reasonably identifiable.

We may collect personal information about:

our clients, business associates, potential clients and their personnel;
other individuals in the course of providing training services;
our suppliers and their employees;
our employees, contractors, former employees, former contractors or prospective employees or contractors; and
other people who come into contact with a member of the Safetrac Group.

In general, the personal information we may collect and hold includes name, contact details (including email addresses), occupation, company name, username and password (as applicable), personal preferences, payment details, employment history, education and qualifications, testimonials and feedback, and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations. In some cases, we may also collect ‘sensitive information’, such as information about an individual’s membership of a professional association, criminal record or health information.We may also collect and process non-personal information provided to us by your browser when you visit our websites or use our applications, for example, the website you came from, your location information, IP address, web browser and/or device type and the time and date of access.

How do we collect and hold personal information?

We will generally collect personal information:

from you directly when you provide your details to us. We may also collect information about you from your use of our website or other systems (including via cookies);
from you indirectly through emails, forms, face-to-face meetings, interviews, registration and attendance at seminars, business cards, online queries, and telephone conversations, and through use of the services available through our websites, applications and social media channels (including our blogs and LinkedIn channels); and
from third parties in some instances, for example, we may use third parties to analyse traffic at our website, our blogs and social media channels, which may involve the use of cookies. You are able to control your browser settings to limit the collection of cookies by us; however, if you choose to disable cookies, you may not be able to use certain features of our websites. In some circumstances, we may collect personal information about an individual from a third party, for example, a report provided by a medical professional or an employment reference from another person.

How do we protect personal information?

We will take reasonable steps to protect the security of personal information. Our personnel are required to respect the confidentiality of personal information and the privacy of individuals. We take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification, or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information, we will take reasonable steps to destroy or de-identify it.

Why do we collect, hold, use and disclose personal information?

In general, we may collect, hold, use, and disclose your personal information for the primary purposes for which it was collected, including:

to conduct our business;
to provide and market our products or services;
to communicate with you to provide or promote our products or services;
to purchase goods or services;
to help us manage, develop, and enhance our services, including our websites and applications;
to consider the suitability of prospective employees;
to comply with our legal obligations;
to administer, maintain, support, and provide upgrades to, our services and applications;
for training and quality assurance purposes; and
to communicate with you about courses to which you have subscribed.

We may also use and/or disclose your personal information for other purposes to which you consent, or which are required or permitted by law. This may include a secondary purpose that is related to a purpose for which we collected it, and for which you would reasonably expect us to use or disclose your personal information.

If at any time you would like to unsubscribe from receiving future content, surveys, features or other marketing information or communications, we include in all electronic messages a statement to the effect that you, as the recipient, may send an unsubscribe message to us using the contact details provided in that electronic message. Otherwise you can contact us at any time at [email protected]; to unsubscribe or update your preferences.

To whom do we disclose your personal information?

We may disclose your personal information (including, in certain limited circumstances, your sensitive information) for the purposes for which it was collected (as described above) to:

other members of the Safetrac Group, save for when we are precluded from doing so due to specific obligations in respect of confidentiality;
external entities who assist us in providing our services (including hosting and data storage providers, debt collectors, and marketing and advertising service providers);
social media channels on which we have a presence; and
where we are required or authorised to do so by law.

Are we likely to disclose your personal information overseas?

We may disclose your personal information to the following overseas recipients:

to other members of the Safetrac Group (including those members located in New Zealand), save for when we are precluded from doing so due to specific obligations in respect of confidentiality;
to other third parties and contractors who assist us in providing services or who perform functions on our behalf (such as third-party service providers, marketing and advertising services, specialist consultants and barristers), including hosting and data storage service providers located in the USA;
to courts, tribunals and regulatory authorities;
to anyone else to whom you authorise us to disclose it; and
to anyone else where we are required or authorised by law to do so.

Use of cookies

Cookies are small data files transferred onto devices by websites for enhanced functionality and data collection purposes. We may use cookies or similar digital markers to collect data about your interaction with our services. Cookies do not access information stored on your device, but they may collect identifiable information about you and your browsing behaviour. The main purpose of cookies is to improve your experience using our website and ensure our services remain relevant and useful to you. The data that we collect via cookies may be disclosed to third parties for marketing purposes .

By using our website(s), you consent to our use of cookies in accordance with the terms of this Privacy Policy.

Links to other websites

We may provide links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. If you visit these websites, they will be governed by their own terms of use (including privacy policies).

How can you access and correct your personal information?

Subject to the exceptions set out in the Privacy Act, you may seek access to and correction of the personal information which we hold about you by contacting our Privacy Officer at [email protected]. We will require you to verify your identity and to specify what information you require. If a fee is charged for providing access, you will be advised of the likely cost in advance.

How can you make a privacy related complaint?

If you have any questions about privacy-related issues or wish to complain about a breach of your privacy or the handling of your personal information by us, please contact our Privacy Officer at [email protected]. We may ask you to lodge your complaint in writing. Any complaint will be investigated by the Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days.

If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner:

GPO Box 5218
Sydney NSW 2001
Email: [email protected]
Tel: 1300 363 992
www.oaic.gov.au

Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at www.safetrac.com.au/privacy-policy/ and can also be obtained by contacting our Privacy Officer at [email protected].