Online courses

Off-the-shelf and customisable compliance and career skills courses, expertly crafted for top e-learning and kept up-to-date with the latest legislation.

Financial Services Representatives – Vulnerable Customers – Life Insurance

The life insurance industry, as part of the financial services industry, is…

Debt Collection

Gain the skills to manage debt collection processes effectively and professionally. Understand…

Financial Services Representatives – Customer Service – Non Advice

Ensure your staff understand Australia's financial services regulations and clearly understand their…

Financial Services Representatives – Financial Advisors

Ensure your staff understand Australia's financial services regulations and clearly understand their…

Financial Services Representatives – Vulnerable Customers

Ensure your staff understand Australia's financial services regulations in relation to supporting…

National Consumer Credit Protection

Ensure your staff understand the key obligations under the National Consumer Credit…

Privacy Credit Reporting Code

Ensure your staff understand their obligations when dealing with credit-related information under…

RG 78 – Breach Reporting by AFS Licensees and Credit Licensees

Equip participants with the knowledge to comply with breach reporting guidelines and…

RG 234 – Advertising Financial Products and Services (including credit): Good Practice Guidance

Equip participants with the knowledge to comply with advertising guidelines for financial…

Regulatory Guide 271 – Complaint Handling and Dispute Resolution

Ensure your team understand how financial services firms must deal with complaints…

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