Ensure your team understand how financial services firms must deal with complaints and disputes, under the Australian Securities and Investments Commission (ASIC) Regulatory Guide 271: Internal Dispute Resolution (RG 271).
About this online course
Our RG271 Internal Dispute Resolution training course equips participants with a thorough understanding of their responsibilities when handling complaints. The course can be customised to incorporate your organisation’s specific complaint handling and dispute resolution policies, while offering practical guidance on the ASIC regulatory guide through interactive scenarios and examples.
By the end of this course, participants will be able to:
Australia: Corporations Act 2001, National Consumer Credit Protection Act 2009, Regulatory Guide 78
Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Short modules for time-poor learners, with each module lasting 5-10 minutes.
Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.
Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.
Ensure your team understand how financial services firms must deal with complaints and disputes, under the Australian Securities and Investments Commission (ASIC) Regulatory Guide 271: Internal Dispute Resolution (RG 271).
Financial services organisation must comply with various legal and regulatory requirements in relation to the handling of complaints and disputes.
The ASIC Regulatory Guide 271 outlines what financial firms must do to have an effective internal dispute resolution in place.
It outlines how consumer and small business complaints must be dealt with and the timeframes that dispute resolution must occur in.
Book a free training needs analysis with one of our Compliance Experts to help you build out the ideal compliance training program.
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Ensure your staff understand Australia's financial services regulations and clearly understand their role as advisers within the industry while effectively supporting customers in a financial services environment.
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Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
Our courses provide engaging, customisable content, from videos to interactive modules, tailored to your business.
All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.
Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.
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