Ensure your staff understand the essential rights and protections afforded to consumers in the marketplace, and can identify unfair practices and the steps necessary to ensure compliance with consumer protection laws.
Australia: Competition and Consumer Act 2010 (CCA) and more
All employees, contractors, and volunteers
Australia, New Zealand, Global Best Practice
Structured Learning, Accelerated Learning, MicroLearns and ShortBurst options
Approximately 5 minutes
As a business owner or employee, it is crucial to understand both your obligations and the rights of consumers.
Although consumer laws may vary across jurisdictions, the underlying principles are consistent, focusing on protecting consumers and businesses from unfair practices. In Australia, the Australian Competition and Consumer Commission (ACCC) enforces these regulations, and any breaches can result in significant penalties and reputational harm to your organisation.
Our ‘Consumer Protection and Unfair Business Conduct’ course equips you with essential knowledge of your rights and responsibilities under the law, along with the potential implications for your business. This training helps ensure compliance with jurisdictional requirements and provides valuable insights into consumer rights for all employees. Through interactive scenarios and practical guidance, participants gain a clear understanding of how to uphold consumer protection standards effectively.
If you’re a manager looking to train a group within your organisation, external suppliers or all staff, please fill in our enquiry form and let us know the size of your organisation. Our compliance experts will assist you.
Australia: Competition and Consumer Act 2010 (CCA) (Australia)
New Zealand: Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (New Zealand)
By the end of this course, participants will be able to:
Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Short modules for time-poor learners, with each module lasting 5-10 minutes.
Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS).
Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.
Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.
Equip your team to identify and prevent anti-competitive conduct and the understand the importance of fostering a fair business environment.
Ensure your staff understand the key obligations under the National Consumer Credit Protection laws and how to comply with them effectively to maintain legal standards, protect consumers, and uphold ethical credit practices in your organisation.
Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
Our courses feature a variety of engaging and animated content, from videos to interactive modules, all of which can be customised based on your branding or designed with specific scenarios tailored to your business.
All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.
Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.
Is your organisation on the Safetrac?
Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.
Use Calendly to schedule a time to speak directly to our team about your governance, risk and compliance needs.
Got questions? Reach out, and our compliance experts will get back to you with the answers.
