Ensure your staff understand Australia's financial services regulations and clearly understand their role as customer service representatives within the industry, recognising their position as non-advice providers, while effectively supporting customers in a financial services environment.
About this online course
Our ‘Financial Services Regime – Customer Service Representatives’ course is designed to help businesses fulfill their obligations by training non-advisers on their responsibilities to clients while ensuring the effective delivery of services. It covers key topics such as licensing, product advice, and handling financial products. Through interactive scenarios and practical guidance, this course equips non-advisory personnel with the knowledge to comply with legal requirements and enhance client satisfaction.
By the end of this course, participants will be able to:
Australia: Corporations Act 2001 (Cth) (Corporations Act), Corporations Regulations 2001 (Cth) (Corporations Regulations), Australian Securities and Investments Commission Act 2001 (Cth) (ASIC Act), National Consumer Credit Protection Act 2009 (Cth) (National Credit Act) and the Superannuation Industry (Supervision) Act 1993 (Cth) (Superannuation Act), RG 36, RG 121, RG 236.
Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Short modules for time-poor learners, with each module lasting 5-10 minutes.
Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.
Ensure your staff understand Australia's financial services regulations and clearly understand their role as customer service representatives within the industry, recognising their position as non-advice providers, while effectively supporting customers in a financial services environment.
The financial services industry has undergone major reform in recent years, and laws impose a broad licencing and regulatory system that covers anyone who provides financial services in relations to financial products.
These laws are heavily supplemented by ASIC policies. Significant penalties can be imposed for misconduct or breach of ASIC policy and statutory obligations.
Book a free training needs analysis with one of our Compliance Experts to help you build out the ideal compliance training program.
Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.
Ensure your staff understand Australia's financial services regulations and clearly understand their role as advisers within the industry while effectively supporting customers in a financial services environment.
Ensure your staff understand Australia's financial services regulations in relation to supporting vulnerable customers which are fair and suitable for their circumstances.
Ensure your staff understand how to identify, investigate and resolve actual or potential compliance breaches and incidents in the workplace.
Ensure your team understand how financial services firms must deal with complaints and disputes, under the Australian Securities and Investments Commission (ASIC) Regulatory Guide 271: Internal Dispute Resolution (RG 271).
Equip participants with the knowledge to comply with breach reporting guidelines and regulations.
Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
Our courses provide engaging, customisable content, from videos to interactive modules, tailored to your business.
All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.
Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.
Is your organisation on the Safetrac?
Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.
Use Calendly to schedule a time to speak directly to our team about your governance, risk and compliance needs.
Got questions? Reach out, and our compliance experts will get back to you with the answers.
